To contact the elénzia customer service team please email info@elenzia.com. If your query is regarding an order then please include your order number in the subject of the message.
We aim to respond to all queries within two working days, however please note that our response time may vary during peak periods.
You will receive an order confirmation within an hour of ordering your products. Time to dispatch will then depend on the delivery option selected. Please note that we do not dispatch orders on weekends.
On the rare occasion that there may be an order mix up, please use the Contact Us form to let us know. Please include your order number in the message along with details of what products you originally ordered and which products arrived instead. Someone from our customer service team will then get in touch to request a photograph of the products along with a photograph of your delivery note. They will then be able to assist you from there.
If any of the products you have ordered have arrived damaged, please use the contact form on the Contact Us page of the elénzia website to let us know. Please include your order number in the message and give a detailed description of how the products are damaged. Someone from our customer service team will then get in touch to request a photograph of the damaged items and they will then assist you from there.
Next Day Delivery: 1 day if ordered before 3pm, 2 days if ordered after 3pm Name Day Delivery: Please select the day that you wish your item to be delivered. Please note this service is not available during the weekend.
If your order has still not arrived after the selected delivery period, please Contact Us and a member of the customer service team will be able to track your item for you.
There are two delivery options available to customers, delivery periods depend on which option you have selected. Next Day Delivery: 1 day if ordered before 3pm, 2 days if ordered after 3pm Name Day Delivery: Will be delivered on the nominated day you have selected. Please note that this option is not available during the weekend.
Customers have the right to return their items within 14 days of receiving them. The products must be un-opened and un-used. If you would like to return your products then please contact the customer service team using the Contact Us form. Monies will be refunded to you within 14 days of elénzia receiving your returned products.
A DPD collection can be arranged by elénzia to collect your order from your house free of charge, or alternatively you can send your products back to us through 2nd Class Royal Mail at the Post Office and we will refund your original delivery charge.
If you wish to return your order, you must contact the elénzia customer services team through the Contact Us form within 14 days of receiving your order. Please include your order number within the message along with your reason for requesting to return your products. Someone from the customer service team will then be in contact with you within two working days. Once your returns request has been accepted a DPD collection from your house can be arranged free of charge, or alternatively you can send your products back to us through 2nd Class Royal Mail at the Post Office and we will refund your original delivery charge.
No, none of the Endor Technologies products are tested on animals.
On the product page for Endor Technologies, for each product it indicates which skin type it is best for – for example suitable for all skin types or suitable for normal/oily skin. After reviewing all of the product information, if you are still not sure which products are best for you, please use the contact form on the Contact Us page and a member of the elénzia team will be happy to help you out with your product choice.
The long term benefits of using Endor Technologies skincare range is overall heathier skin. The skin will be firmer, smoother more lustrous with a reduction of facial imperfections.
All Endor Technologies products are manufactured in Spain.
12 months from opening the products.
12 months from opening the products. Endor Technologies products should not irritate your skin. However everybody’s skin is different and can be more sensitive towards certain ingredients. We advise that before using any new skincare product that you conduct a patch test on the side of your neck for face care products and on the back of your forearm for body care products, 48 hours before using the products.
On average it takes 28 days for the skin to renew itself in order to exfoliate dead skin cells to replace with new ones. Therefore with any new skincare product it can take up to 4 weeks to see visible results. From clinical trials carried out for the Endor Technologies product range, evidence shows that there was a visible result for participants after 4 weeks of use.
Yes the anti-aging cream for normal to oily skin and the anti-aging nutritive cream both contain SPF 25.
Yes the products have been dermatologically and clinically tested through the Instituto de Fotomedicina, Centro Médico Teknon, Barcelona, Spain. The active ingredient within the products has been approved by the EU as a cosmetic product and safety tests were carried out by an independent company Ceretox to test for quality and toxicology and the products passed all tests.
Clinical trials suggest the initial uptake of the ingredients can take up to a maximum of 28 days. However, benefits can be experienced sooner depending on the individual.
No elénzia Enhance™ does not replace or suffice as one of your daily recommended fruit and vegetable portions. It does contain fibre and sufficient nutrients but these are the measured based on supporting overall cognitive health not the entire functioning of the body. Therefore elénzia Enhance™ must be consumed alongside a healthy diet that consists of varied fruits and vegetables or otherwise recommended by your GP.
Yes, elénzia Enhance™ is suitable for both vegetarians and vegans.
elénzia Enhance™ has no side-effects when taken as directed. Do not exceed the recommended dosage of 3 capsules per day. If you experience any unwanted effect, seek medical advice immediately. Please let us know by emailing info@elenzia.com.
Please look at the inside of your lid of your elénzia Enhance bottle.
Please look at the inside of your lid of your elénzia Enhance bottle. Yes. elénzia Enhance™ provides the nutrients needed to support healthy cognition. Studies suggest it can help slow the natural brain age deterioration at all stages by reducing oxidative stress, that is, although at different levels, continuously occurring.
The safety of ingredients within elénzia Enhance™ has been demonstrated in studies which showed participants who ingested more than the recommended dosages to see if there were any side effects, revealed there were none. The essential B-vitamins have been carefully calculated based on the European Food Safety Authority standards for recommended nutrient intakes across both genders and all age groups. Please do not exceed the recommended daily dosage of 3 capsules per day.
No, elénzia Enhance™ is allergen free.
elénzia Enhance™ is formulated in the UK by elénzia’s nutritionist team and made in France.